Shipping policy

Last updated November 11, 2026

We make each personalized pet ornament to order.

Shipping area and cost

Free standard shipping is included for our 4.5-inch personalized wooden pet photo ornament to the contiguous 48 U.S. states. At launch, checkout is available only for these states.

Production and delivery

Allow 2–3 days for production after we receive your order and usable personalization details, followed by approximately 6–13 days for delivery. These estimates are separate. Carrier delays and holiday demand can affect arrival dates. We do not guarantee arrival by Christmas or another specific date unless we expressly confirm it.

Packaging and order updates

Orders ship in protective, unbranded packaging. We will share tracking information when it is available for your shipment.

Personalization and address changes

Check your pet name, uploaded photo, and shipping address before placing your order. Email us promptly if a correction is needed. Changes depend on whether production or shipping has already begun.

Delivery problems

If an order is delayed, missing, or damaged, email stellarsyncstudios@icloud.com with your order number so we can investigate and help resolve it.